For many industries, the decline of service and the co-opting of customers into part-time staff has dressed cost cutting up in the guise of flexibility, efficiency, and consumer choice; but it doesn’t have to be that way.
For many industries, the decline of service and the co-opting of customers into part-time staff has dressed cost cutting up in the guise of flexibility, efficiency, and consumer choice; but it doesn’t have to be that way.